The Future of Bolton le Sands Post Office – Have your say.

Dear Customer

Bolton Le Sands Post Office®
28 Main Road, Bolton Le Sands, Carnforth, LA5 8DL

Public Consultation – Relocation

I am writing to let you know that we are proposing to move this branch to Spar Coastal Road, 160 Coastal Road, Bolton Le Sands, Carnforth, LA5 8JW.

As you will be aware, our partners and agents operate sub Post Office branches alongside their private retail business, and it is important that they make the very best use of their resources to ensure future sustainability of the service. An opportunity has arisen for our franchise partner to incorporate Post Office services into their other local premises nearby, with a petrol station and Spar convenience store also on site. Our partner firmly believes that the move will help safeguard the viability of their business, including the Post Office service.
Full details of the proposed new service are provided at the end of this letter.

Consulting on the proposed change

We’re now starting a 6 week local public consultation and would like you to tell us what you think about the suitability of the proposed new location. Before we finalise our plans, we would really like to hear your views on this proposal particularly on the following areas:

1)  How suitable you think the new location and premises are and how easy it is to get there
2)  Are the new premises easy for you to get into and is the inside easily accessible
3)  Are there any other local community issues which you believe could be affected by or affect the proposed change
4)  If the move were to proceed is there anything we could do to make it easier for customers

If you have any comments or questions, please email or write to me via our Communication and Consultation team, whose contact details are below. Any information we receive will be considered as we finalise our plans for the new service. Please note that your comments will not be kept confidential unless you expressly ask us to do so by clearly marking them “In Confidence”.

You can share your views on the proposed move through our easy and convenient new online questionnaire via the link below. When entering the site you will be asked to enter the code for this branch: 162418

Dates for the local public consultation:
Local Public Consultation starts    12 September 2017
Local Public Consultation ends      24 October 2017
Proposed month of change              December/January

We’re carrying out this consultation in line with our Code of Practice. You can find more information about the Code at the end of this letter.

We will inform our customers of the final decision by displaying posters in the branch.

Thank you for considering our proposal

Yours faithfully

Lesley McNally
Network Operations Area Manager

How to contact us:
Items sent by Freepost take 2 working days to arrive. Therefore, responses by Freepost should be sent in sufficient time to arrive before the end of the consultation period. Working days do not include Saturdays or Sundays. Responses received after the deadline will not be considered.

To get this information in a different format, for example, in larger print, audio or braille please contact the Customer Helpline on 03452 66 01 15 or Textphone 03457 22 33 55.


 Customer Helpline: 03452 66 01 15 Textphone: 03457 22 33 55

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                                 Bolton Le Sands Post Office information sheet
Proposed new Post Office location (subject to local public consultation)
Spar Coastal Road
160 Coastal Road
Bolton Le Sands
Post Office Opening hours
Mon 09:00 – 17:30
Tue 09:00 – 17:30
Wed 09:00 – 17:30
Thu 09:00 – 17:30
Fri 09:00 – 17:30
Sat 09:00 – 14:30

Selected Post Office services will also be offered at the retail counter
Mon 07:00 – 22:00
Tue 07:00 – 22:00
Wed 07:00 – 22:00
Thu 07:00 – 22:00
Fri 07:00 – 22:00
Sat 07:00 – 22:00
Sun 08:00 – 20:00

0.9 mile away from the current branch, along varied terrain.

Products & Services
The same range of Post Office products and services will continue to be available.

Access and facilities
A pedestrian walkway will be marked from the pavement to the shop entrance to provide clear access to the shop and the Post Office. There will be a wide automatic door and level access at the entrance.

There is a car park at the rear of the premises, with a disabled parking space at the side. A free shuttle bus would be provided, on the temporary basis, to transport Post Office customers from the current branch to the new premises. This arrangement would be reviewed at the later date.

Local Public Consultation starts  12 September 2017
Local Public Consultation ends 24 October 2017
Proposed month of change December/January

Code of Practice for changes to the Post Office® network
What’s a Code of Practice?
The Code of Practice contains guidelines we follow. They tell us how, and when to tell you about changes to your local Post Office services. We’ve worked with the independent statutory consumer watchdog on these guidelines, which in Great Britain is Citizens Advice and Citizens Advice Scotland, and in Northern Ireland, the Consumer Council.

What kind of changes does it include?
Information about when we’re planning to move or close one of our branches or outreach services. This also covers information about when a branch has suddenly closed unexpectedly because of something like a flood or fire.

Who do we tell about changes?
You and your representatives (who are often local MPs or local authorities and councils).

How will we tell you what’s happening?
If there’s a minor change – like changing opening times, then we’ll let you know by putting up posters in the Post Office. If the plan is to move a Post Office then we’ll put up posters and hand out letters in the branch as well as writing to your representatives. We’ll have a press release and, the relevant information will be easy to find on our website.

How long will it take?
We’ll let you know about any changes as soon as we possibly can. Sometimes, change is out of our control but we’ll try to keep you as up-to-date about what’s happening as much as we can. We try to make sure you have 4 weeks’ notice before anything happens. If we’re going to make big changes, there’ll be a ‘consultation period’ which lasts about 6 weeks. This means that you’ve got time to let us know how you feel.
It’s easy to let us know what you think…
We want to hear what you and your representatives think about change and to make sure it’s easy for you to let us know, all of our contact details can be found on all our posters and letters. You can contact us by email, letter or ‘phone.

How will you find out about the final plans?
We’ll be letting you know in as many ways as possible. There’ll be posters put up in or around your local area, letting you know what’s going on. We’ll also write to local representatives and, the information will be on our website.
If you let us know what you think, we’ll make sure you know about our final plans either by writing to you, or having the information easily available in the Post Office or on our website.
What can you do if you think we haven’t followed the Code of Practice?
If you don’t think we’ve followed the Code, then please write to us or email us via the contact details included in this letter and let us know why.

To have a look at the full Code of Practice, it’s on our website at